In-game support not funsctioning

Time: 3/19/2015 9AM PST
Frequency: Continuous
World name: Goblin
Character name: Fineous Fate
NPC name: N/A
Monster name: N/A
Class/Level: All
Party or solo: Both
In-game time: Continuous
Area and coordinates: All
Steps:
1. Logged in
2. Attempted to access 'Recent Replies & Notices' using the 'System/Support & Information' button but it was empty. Says 'There is no information to display' even though support notification continues to flash at the top of the screen.
3. Attempted to file a ticket over this but doesn't allow me to enter any information into the fields.
4. Attempted to access it through the 'History' tab of the Support Desk. It also says 'There is no information to display'

Connection Specs
- Type of internet connection/provider: DSL/Uverse
- Modem maker/model number: Arris/NVG589


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.150202-1526)
SYSTEM_CPU AMD Phenom(tm) II X4 810 Processor (4 CPUs), ~2.6GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 4 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS Default System BIOS
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 7935.305MB
SYSTEM_VIRTUAL_MEMORY 2047.875MB
SYSTEM_PAGE_FILE 15868.797MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.511GB SYSTEM_FREEDISC_SPACE 144.642GB
SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 917.510GB SYSTEM_FREEDISC_SPACE 0.007GB
SYSTEM_STORAGE J:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.513GB SYSTEM_FREEDISC_SPACE 775.388GB
SYSTEM_DIRECTX_VERSION DirectX 11
SYSTEM_GRAPHICS AMD Radeon HD 7800 Series
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x6819)
SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
SYSTEM_GRAPHICS_VRAM 2030.445 MB
SYSTEM_GRAPHICS_SHARED_VRAM 2065.492 MB
SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
SYSTEM_GRAPHICS_DISPLAY_MODE 1280 x 720 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 8.17.0010.1191
SYSTEM_GRAPHICS_DRIVER_DATE 3/28/2013 7:37:02 PM
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS AMD Radeon HD 7800 Series
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x6819)
SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
SYSTEM_GRAPHICS_VRAM 2030.445 MB
SYSTEM_GRAPHICS_SHARED_VRAM 2065.492 MB
SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
SYSTEM_GRAPHICS_DISPLAY_MODE 1600 x 900 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 8.17.0010.1191
SYSTEM_GRAPHICS_DRIVER_DATE 3/28/2013 7:37:02 PM
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speakers (2- High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {9B30A729-8434-4183-ABC0-FC61649A8BE3}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 6.01.7601.17514
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 11/20/2010 8:23:47 PM
SYSTEM_SOUND HDMI (2- AMD High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {85CEE14C-EB41-4BA2-9285-FAE24E282377}
SYSTEM_SOUND_DEVICE_NAME AtihdW76.sys
SYSTEM_SOUND_DRIVER_VERSION 7.12.0000.7705
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 12/4/2011 11:47:30 PM
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {96C7C3B0-B75A-11E2-8002444553540000}
SYSTEM_INPUT_NAME USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {96CE7A70-B75A-11E2-8003444553540000}
SYSTEM_INPUT_NAME USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 27 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {96CEA180-B75A-11E2-8004444553540000}
SYSTEM_INPUT_NAME IOI Smart Reader
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0

Browser Information
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Internet Explorer Version: 11.0.9600.17691