Missing an Item i purchased in my retainers inventory!

My last post was deleted.
The support email told me to post this here, Why is it being deleted?
the template email I got,
Hello and thank you for your GM call.

We understand that you have encountered some issues with your Fantasia and have tried to post on our forums to receive more help from the community. Unfortunately, in some cases, posts are moved due to insufficient information. We understand how frustrating it is to be missing an important item and recommend that you try reposting with more detail regarding the situtation. We apologize for any interruption to your game play this might have caused. To ensure that this matter is addressed in an accurate, timely manner, please submit a Bug Report by creating a post on our official forums, located at http://forum.square-enix.com/ffxiv

I just recently came back and before I left I had 2 fantasia potions,
5 months later which was a few days ago I payed for a one month sub and checked my inventory to find a total of (1) fantasia potion with the 2nd one missing from my inventory and 1 of which I purchased back around before I left the game for 5 months.
I want this looked into and or replaced because I will not buy anything else from the mog station if the items are going to disappear from my inventory if I decide to not pay a month sub or go out of town and come back to find my items gone.

Note: I had just used 1 of my potions when I came back not 2 since I only had 1 when I should have had the 2 in my inventory. I will submit 1 ticket per day if that is what it takes to get help on this.:mad:

P.S. they also spelled situation wrong lol

Hello and thank you for contacting us.

I understand that you would like to submit a bug report regarding your missing Phial of Fantasia. In order for us to better assist you, please fill out the bug report using the format for "In Game Bugs" found here:

http://forum.square-enix.com/ffxiv/t...-THIS-FIRST%29

Once the information is provided, we will be able to submit it to the development and operations teams. We appreciate you contacting us about this matter. Should you have any further concerns, please do not hesitate to contact us and we will be glad to assist.

Thank you for your patience, and best wishes to you.
FINAL FANTASY XIV Game Master Team