Lost Fantasia after world transfer?

Hello. I processed a world transfer just recently and one of my items has disappeared. I moved my Fantasia to my inventory, logged out, and processed my transfer. When I logged in after doing the required name change, my Fantasia was missing. I understand that there is a one-time item replacement for players, and I would like to use that if possible.

Template (Windows Version)

When submitting a bug report, please use the below template and thoroughly fill out the necessary information.

Time: Approx 2am CST
Frequency: Once
World name: Brynhildr
Character name: Julius Belmont
NPC name: X
Monster name: X
Class/Level: Ninja 50
Party or solo: Solo
In-game time: Unknown
Area and coordinates: Unknown

Nevermind, had to buy another one since the GMs wouldnt help me. Forwarding this to online reviews