Eternal Bond

Alright, strap yourselves in for another whine about the Eternal Bond system:

I purchased a Promise of Devotion (platinum) from the Mogstation and started the process for the eternal bond ceremony with a friend, no times were available that would have worked by the time we completed it, and weeks go by without being able to grab a time. That's not an issue, there wasn't a rush to get it done as far as I knew.

Then my friend decides to let their subscription expire with no plan of returning. Oh well. I think to myself that I'll just go cancel the quest, have my bracer refunded so I can go try again. Nope. No luck there. The item is lost forever when the quest is cancelled.

This I take issue with, only because the service is something you're expected to pay real money for. If you sell a service in-game, and something comes up that prevents you from receiving the service you should either be refunded the item, or credited for the purchase so you can buy it again.

I spent weeks going back and forth with GMs about a restoration and after three weeks they told me there was nothing they could do. I'm just frustrated that I'm out $20.00 with no mount to show for it.

Sounds like your friend was being incredibly selfish knowing you spent money for the items and bailed on you anyway.

I'm not upset about that so much Miles, I'm irritated that I can't get the item refunded despite not being able to receive the service.

Keep trying to get it refunded or restored? That is just bad customer service if they refuse to refund or let you restart the quest with a restored bracelet.
You paid $20 for a service you did not get to receive with the fault belonging to someone else and not your own.

I would not give up, keep trying to contact the GMs about this, and you can even try calling their support line (I don't know the number but maybe you can find it in the link below). Try the web link below for their website support forms and etc.

http://support.na.square-enix.com/co...p?id=5382&la=1