Non-working Recruit-a-friend crystal given by GM

Thread Title:
Did not receive a working Recruit-a-friend Aetheryte Crystal from the GM

ISP:
Comcast

Type of Internet Connection:
Cable

Internet Connection Speed:
50mb/s

Date & Time:
Wednesday, February 4th, unknown time Eastern Standard.

Frequency:
Always

Character Name:
Myneglectof Education (recruit-a-friend is Lettie Hempstock)

Race:
Miqo'te M

World:
Behemoth

Class/Level:
Paladin/50

Area and Coordinates:
Limsa Lominsa Upper Decks X11 Y14

Party or Solo:
Solo

NPC Name:
None

Monster Name:
None

In-Game Time:
Unknown

Steps:
1. I recruited Lettie Hempstock to play Final Fantasy XIV.
2. I received all the items approximately October 29th for the recruit.
3. A few days later (unknown day), I misplaced the Aetheryte Crystal.
4. I believe I have discarded it thinking it was something useless due to improper item description.
5. I sent a letter to a GM stating I had lost my Aetheryte Pendulum.
6. A GM sent me an in game Aetheryte Crystal via the Moogle Mail.
7. Upon retrieving the item and using it in my inventory at any location, my character acts like he is using the item, but nothing happens.
8. The crystal remains in my inventory, but I do not have the option to teleport to Lettie Hempstock.

This also happens with my character Priceline Negotiator. He has the draught chocobo and the friendship circlet, but he does not have the Aetheryte Crystal or the ability to teleport to new players or Lettie Hempstock (who still has the new player symbol).

PC Info:
-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

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