Request Timeout when connecting to Lobby Server
I cannot login to the game because of request timeout during connecting to the Lobby Server since yesterday due to high latency/ping
System: PS4
Country: Philippines
ISP: PLDT
Here is Trace Route on lobby server on JP and US
Lobby JP Server:
Tracing route to 124.150.157.158 over a maximum of 30 hops
1 <1 ms <1 ms <1 ms 192.168.5.1
2 <1 ms <1 ms <1 ms 210.1.85.113.pldt.net [210.1.85.113]
3 4 ms 4 ms 4 ms 210.213.237.161.static.pldt.net [210.213.237.161]
4 5 ms 4 ms 5 ms 210.213.133.74.static.pldt.net [210.213.133.74]
5 3 ms 3 ms 3 ms 210.213.133.113.static.pldt.net [210.213.133.113]
6 211 ms 211 ms 211 ms 61.120.144.197
7 204 ms 200 ms 195 ms ae-14.r25.tokyjp05.jp.bb.gin.ntt.net [129.250.3.242]
8 204 ms 204 ms 212 ms ae-4.a20.tokyjp01.jp.ra.gin.ntt.net [61.213.162.162]
9 211 ms 211 ms 214 ms ge-2-2-1.a20.tokyjp01.jp.ra.gin.ntt.net [61.120.146.94]
10 217 ms 217 ms 219 ms 219.117.144.70
11 208 ms 204 ms 204 ms 219.117.144.49
12 215 ms 215 ms 215 ms 219.117.144.29
13 207 ms 209 ms 208 ms 219.117.147.186
14 204 ms 204 ms 204 ms 124.150.157.158
Trace complete.
Lobby US Server:
Tracing route to 199.91.189.74 over a maximum of 30 hops
1 2 ms <1 ms <1 ms 192.168.5.1
2 <1 ms <1 ms <1 ms 210.1.85.113.pldt.net [210.1.85.113]
3 4 ms 4 ms 7 ms 210.213.237.161.static.pldt.net [210.213.237.161
]
4 4 ms 5 ms 4 ms 210.213.133.74.static.pldt.net [210.213.133.74]
5 23 ms 3 ms 6 ms 210.213.133.105.static.pldt.net [210.213.133.105
]
6 151 ms 151 ms 151 ms te0-7-0-15.ccr23.lax05.atlas.cogentco.com [38.10
4.84.201]
7 152 ms 152 ms 151 ms be2180.ccr21.lax01.atlas.cogentco.com [154.54.41
.57]
8 187 ms 189 ms 189 ms be2065.ccr21.iah01.atlas.cogentco.com [154.54.5.
65]
9 201 ms 201 ms 201 ms be2172.ccr41.atl01.atlas.cogentco.com [154.54.29
.17]
10 212 ms 212 ms 214 ms be2170.mpd21.dca01.atlas.cogentco.com [154.54.31
.106]
11 220 ms 218 ms 227 ms be2518.ccr41.jfk02.atlas.cogentco.com [154.54.80
.161]
12 222 ms 222 ms 222 ms be2106.ccr21.alb02.atlas.cogentco.com [154.54.3.
50]
13 227 ms 227 ms 227 ms be2088.ccr21.ymq02.atlas.cogentco.com [154.54.43
.17]
14 * * * Request timed out.
15 284 ms 283 ms 283 ms 192.34.76.10
16 278 ms 278 ms 278 ms 199.91.189.242
17 298 ms 298 ms 298 ms 199.91.189.74
Trace complete.
I have also submitted support ticket to your support team
Ticket Number: 4528812