weggind bug

Time: 12.00 am (8.1.2015)
Frequency: /
World name: Ragnarok
Character name: Lady Cassandra
NPC name: Etoinelle
Monster name: /
Class/Level: SCH 50
Party or solo: Party 2
In-game time: 12.00 am ST
Area and coordinates: East Shorud (17-15)

Hello, we scheduled our wedding for today at 12 am, but for some bug I couldnt enter the chapel, had a message saying me "You have not been granted access to the Ivory Chapel and shall be removed from the premises". I contacted a GM "GM Zuhyramm" who said me to open a ticked in here because my partner can make another reservation but for some reason I cant, please check if Im bugged or something, because its hard to get anothere reservation manually, could u do this for me?
ps: we both had the correct equip (4 gear pieces) + Promise of devotion + blanck invitationand we both have the quest "The Ties that bind".