Error 1016 on certain character, not on others

ISP:
Time Warner

Type of Internet Connection:
Cable

Internet Connection Speed:
15mbit

Date & Time:
4am EST 10/28/2014

Frequency:
State how frequently the issue occurs. Please select from the following.
Always

Character Name:
Nero Fortuna

Race:
Race of your character when the issue occurred.
Miqo'te M

World:
Excaliber

Class/Level:
50 Paladin

Area and Coordinates:
The Lobby screen

Party or Solo:
Solo

NPC Name:
None

Monster Name:
None

In-Game Time:
Unsure

Steps:
1: Start game
2: Highlight character in question. Graphics and character information do not load
3: Attempt to log in, receive error 1016
4: Attempt to log in with other character on same world, succeeds.

http://i.imgur.com/LecMnRr.jpg