As the title states, I think there should be an option for logging into your own player account without the need of the security token IN CASE you lost the token or accidentally erased the token software on your smartphone!
That is what has happened to me right now. I accidentally erased the Security Token app from my iPhone when cleaning out apps (via iTunes) by selecting the Security Token software instead of my Libra Eorzea (I don't have my glasses on so I didn't see it right away when I clicked!).
So now I am locked out of my Square-Enix account because my token software needs to be registered, and I can't access my Square-Enix account because it requires the one-time password. Can't get the one-time password without accessing the token software, but you can't access the token software without accessing your account. So it's one vicious and STUPID cycle that needs to be fixed! I already put in 2 support tickets, but it's 9:50 PM where I'm at and I don't think I will be helped until tomorrow or Friday >_<
Can't access SE account without my security token app.
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09-25-2014, 10:50 AMNaraku_DiabolosCan't access SE account without my security token app.
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09-25-2014, 10:58 AMM0xie
Oops. Hopefully you have a screenshot of your emergency code or something.
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09-25-2014, 10:58 AMSythSynner
Just going to have to put a support ticket up and wait for a reply. I don't think much can be done besides that. You can try calling them, might be faster. Best of luck tho.
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09-25-2014, 11:04 AMDark_Legacy
This is why the most important thing to do immediately after registering the security token is to log into your square Enix account and get the emergency removal code, in case something like this happens.
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09-25-2014, 11:06 AMNaraku_DiabolosI didn't get the chance to copy/paste my new code I got last night :( Hopefully they can access my account and tell me it through support. I can't call them right now because their offices are not open. I could try tomorrow on my lunch break.Quote:
Originally Posted by M0xie
The only bad thing is that the support team did not help me before when my A Realm Reborn OST I purchased from the Square-Enix Store came in but the Wind-up Bahamut code was used, and they never did anything about it. In fact, they never contacted me back about it! -
09-25-2014, 11:13 AMDark_Legacy
Yeah seems like your only option now is to call them, hope you get this resolved soon.
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09-25-2014, 11:14 AMOoshima
Support team is your only way to go. IDK about your OST matter, but for security token issue they are pretty damn fast since it is straight forward. My physical token ran out of batt before, I just filed a ticket, opened a live chat, they ask you some security questions to validate your identity and they will remove the token requirement for you.
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09-25-2014, 11:27 AMNaraku_DiabolosI guess I'll have to come home on my lunch break and do that.Quote:
Originally Posted by Ooshima
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09-25-2014, 02:04 PMKaze3434
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09-26-2014, 09:04 AMNaraku_Diabolos
I got everything resolved this morning thanks to everyone's help given to me on this thread. I have to admit, SE support is REALLY good. They were able to help me right away and I was done under 5 minutes on the phone. This time I made sure I saved everything (took a screenshot of the emergency removal password or whatever) and got to it. One thing I really do wish is that the app COULD BE updated so that when you do remove the app by accident from your smartphone, you can just input your SE ID, password, DOB, and Secret Question to re-access everything right away in case you are not near a computer or don't know the support hotline.
So my overall experience with the SE Customer Support is 10/10, excellent!