Unable to submit reports in game through the "Contact Us" tab in the Support Desk

Time: For the last several days ongoing
Frequency: Every time I try to report anything
World name: Balmung
Character name: Mandze Evensent
NPC name: n/a
Monster name: n/a
Class/Level: many
Party or solo: both
In-game time: ongoing
Area and coordinates: all, as far as I can tell. Has mostly happened in North Shroud near 22,25, since that is where I keep seeing the Bots and trying to report them.

Steps:
1. Witness Bots being Bots.
2. Open Support Desk through in-game menu
3. Click on Contact Us tab.
4. Click on Report Cheating button.
5. Input window opens, but all text boxes are greyed out, and button has no text on it. If I attempt to click the boxes to input text, nothing happens. Typing does nothing.
6. Get frustrated at inability to report blatant cheating. ;)

System info:

SYSTEM_OS Windows 8.1 64-bit (6.2, Build 9200) (9600.winblue_gdr.140723-2018)
SYSTEM_CPU Intel(R) Core(TM) i7-4700HQ CPU @ 2.40GHz (8 CPUs), ~2.4GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS E1771IMS.70C
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16292.965MB
SYSTEM_VIRTUAL_MEMORY 2047.875MB
SYSTEM_PAGE_FILE 18724.965MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 237.133GB SYSTEM_FREEDISC_SPACE 175.515GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 916.218GB SYSTEM_FREEDISC_SPACE 915.967GB
SYSTEM_DIRECTX_VERSION DirectX 11
SYSTEM_GRAPHICS Intel(R) HD Graphics 4600
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP Intel(R) HD Graphics Family
SYSTEM_GRAPHICS_MAKER Intel Corporation
SYSTEM_GRAPHICS_VRAM 0.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 1792.000 MB
SYSTEM_GRAPHICS_DAC Internal
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igdumdim32,igd10iumd32,igd10iumd32
SYSTEM_GRAPHICS_DRIVER_VERSION 10.18.0010.3412
SYSTEM_GRAPHICS_DRIVER_DATE 1/25/2014 2:22:46 AM
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speakers (Logitech G930 Headset)
SYSTEM_SOUND_DEVICE_ID {A19ABBC6-15AD-4DAE-8A29-68474BC5E64D}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 6.03.9600.16490
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 12/12/2013 11:24:20 PM
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {150809D0-9FA7-11E3-8002444553540000}
SYSTEM_INPUT_NAME HID-compliant consumer control device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 10 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {15179A30-9FA7-11E3-8006444553540000}
SYSTEM_INPUT_NAME Audio Controls
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {150809D0-9FA7-11E3-8004444553540000}
SYSTEM_INPUT_NAME Radio Switch Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {150809D0-9FA7-11E3-8005444553540000}
SYSTEM_INPUT_NAME MSI EPF USB
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0

Connection Specs
- Type of internet connection/provider: Cable, Comcast
- Modem maker/model number: Arris

Laptop Model Name: MSi

Browser Information
- Name and version of the browser currently in-use: IE and Chrome
- Internet Explorer Version: 11