I NEEEEED this item restored. There is no option not to.

I got an email stating this after asking for item restoration:Hello and thank you for contacting us regarding your item restoration request.

We understand how upsetting it can be no longer have an item you had previously, and apologize for any inconvenience this may have caused for you.

Unfortunately, we are unable to process an item restoration for your requested item due to one of the following reasons:

?The item had materia attached or contained unique information

Details about our item restoration policy can be found at http://support.na.square-enix.com/fa...la=1&kid=68222

While we regretfully are unable to grant your request, we welcome any feedback or suggestions you may have regarding our item restoration policy. You can submit feedback by creating or contributing to a post on http://forum.square-enix.com/ffxiv.

Should you lose another item or have any other concern in the future, please feel free to contact in-game support and we will be happy to assist you.

Thank you for your patience and understanding.
Final Fantasy XIV Support Team
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It is a key item for my story quest that glitched when I turned it in. Somehow I still have the quest. The objective never fulfilled when it was turned in so I need the item again so I can continue with the main scenario. the item is a glass of Aqua del Sol. I made threse requests a week ago and I am just now receiving a reply. I have managed to achieve lvl50 from lvl 30 in the time it took them to reply and I dont know what to do anymore.

Sounds like an issue you may want to post in the bug reports. If it cannot be restored, perhaps the developers (who check the bug report forums) can fix it?

At the same time, it could be something you're missing in the quest and just over looked it. I'd talk to people on the same quest

Or can try abandoning the quest and do it again from the begining

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Originally Posted by joelvelez93

At the same time, it could be something you're missing in the quest and just over looked it. I'd talk to people on the same quest

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Me and my gf were doing storyline together she did same thing I did. Somehow it bugged when I tried to turn mine in. I'm going to make small video showing whats wrong.

Quote:

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Originally Posted by Myrhn

Or can try abandoning the quest and do it again from the begining

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Can't abandon it.

Quote:

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Originally Posted by EternalCeloisa

Can't abandon it.

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Why? I belive you can abandon any quest.

Quote:

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Originally Posted by Myrhn

Why? I belive you can abandon any quest.

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Can abandon = http://prntscr.com/4ocj00 Can't abandon = http://prntscr.com/4ociu3

Oh the quest is completed already, that might be a problem then. Bug section is your best bet

Quote:

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Originally Posted by Myrhn

Oh the quest is completed already, that might be a problem then. Bug section is your best bet

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Thanks for the help anyway though , I appreciate it.