[Retainer] Black Screen

Platform: Windows 7 x64
ISP: Comcast
Type of Internet Connection: Cable
Internet Connection Speed: 20mbit down, .75mbit up
Date & Time: 8/02/2011 around 12:38 AM Pacific Standard Time.
Frequency: Always, Happens every time.
Character Name: Liquid Snake
Race: Lalafell
World: Wutai
Class/Skill Rank: 17 Murauder/14 Lancer
Physical Level: 20
Area and Coordinates: Upper Tailor Row, Ul'dah Market Ward (and all other markets)
Party or Solo: Solo
NPC Name: None
Monster Name: None
In-Game Time: Don't know
Steps:
1. Try to create retainer
2. Get stuck forever while the NPC is never summoned, nor getting an error message about there are too many retainers in the area
3. even in other cities when I try to create a retainer I get the black screen and it just hangs.

I can fix it by alt-f4ing out of the game, but /logout, other actions, etc., do not work. I get stuck in place until I force logout. Once I log back on, I can move and do everything else as normal again.

Greetings Ebonics!

Thank you for your assistance with writing a report for us, it is appreciated! Certainly, that is an upseting experience. I will go ahead and submit this concern to be reviewed for you! Since there is no guarantee that an official response will be posted on this thread, I suggest keeping an eye on the http://lodestone.finalfantasyxiv.com/ website and http://forum.square-enix.com/ffxiv/forums/133 for any news on this matter.

Thank you again for your assistance and apologies for any inconvenience!

-=Game Master Emdub=-