Stuck on story quest. Cant do anything :( Need a quest reset.

ISP: Telstra
Type of Internet Connection: DSL
Internet Connection Speed: 2mbs down 0.1mbs up
Date & Time: 5th Sep Would have been close to 8:10pm server time
Frequency: I was the only one it happened to.
Character Name: Diet Coke
Race: Miqo'te
World: Lamia
Class/Skill Rank: 45 GLA
Area and Coordinates: Old Gridania 8,8
Party or Solo: I think I was solo but I could have been in party with friends that were also doing story with me.
NPC Name: Hedyn
Monster Name: -
In-Game Time: -
Steps:
I was just doing story with my friends an my alt to help them out and play with them when we all got to this part I handed in my quest to the NPC and hit complete but the quest didn't hand in. So I handed it in again but the Item was gone. The quest name is "Crazy enough to work" and I do believe the item was the corrupted crystal. I was having trouble with a quest before and I had to click it like 5 times for it to hand it but it wasn't a item hand in so it worked. I do believe this was just from my laggy connection seems I have friends all running off my connection doing story also.
I spoke to a gm and they told me to come here. I was wondering if I could just get a quest reset or something cause as soon as possible as I have everyone waiting for me and there is nothing I can do :(
Thanks.

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Time: 5th Sep Would have been close to 8:10pm server time
Frequency: I was the only one it happened to.
World name: Lamia
Character name: Diet Coke
NPC name: Hedyn
Monster name: -
Class/Level: 45 GLA
Party or solo: I think I was solo but I could have been in party with friends that were also doing story with me.
In-game time:
Area and coordinates: Old Gridania 8,8

Steps:
I was just doing story with my friends an my alt to help them out and play with them when we all got to this part I handed in my quest to the NPC and hit complete but the quest didn't hand in. So I handed it in again but the Item was gone. The quest name is "Crazy enough to work" and I do believe the item was the corrupted crystal. I was having trouble with a quest before and I had to click it like 5 times for it to hand it but it wasn't a item hand in so it worked. I do believe this was just from my laggy connection seems I have friends all running off my connection doing story also.
I spoke to a gm and they told me to come here. I was wondering if I could just get a quest reset or something cause as soon as possible as I have everyone waiting for me and there is nothing I can do
Thanks.


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- Type of Internet Connection: DSL
- Internet Connection Speed: 2mbs down 0.1mbs up
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