Can't get my account separate?

I have a copy of FFXIV AAR on PC my sister in the other room has it on console. When she registered she did it under my SE account by accident, Today we tried to separate the account but couldn't, now we tried to buy the game again on PS3 though download, and it purchased, but is still under the same account -_-

How can she separate her account from my SE account so we can play together?!?! This is retarded complex and Mog station needs a option for this!

There is no CD key information to create a new account on SE site because it was a digital download on PSN -_- Great way of doing business!

If you registered the PS3 code to your mogstation account, you're probably out of luck short of contacting customer support and seeing if they will help you out.

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Originally Posted by Aethaeryn

If you registered the PS3 code to your mogstation account, you're probably out of luck short of contacting customer support and seeing if they will help you out.

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This happened months ago and knew we were SOL but we decided to delete the game off of PSN and rebuy it, but still locked to my account -_- This is retarded.

Contact customer support. I'm guessing there's very little anyone can do for you here. :(

Quote:

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Originally Posted by Aethaeryn

Contact customer support. I'm guessing there's very little anyone can do for you here. :(

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When I try contacting it just brings me to a million broken SE sites that are outdated and won't actually let me contact anyone.....

Assuming you're an NA player:

The number for customer support is 310-846-0345 (unless this is outdated, it's just what I have written down).

If you're uncomfortable calling, there are various ways to access the form online for contacting support, buuut...

https://support.na.square-enix.com/c...p?id=5382&la=1

Contact Category: Accounts/ID
Sub Category: Registration Code

Contact details: Write something about PS3 registration code problem, then click next. If it doesn't show anything there that would help with your problem, just click next again to proceed to the login page. Log in and follow the instructions from there to submit a ticket.

It's a little confusing at first, so just read everything carefully.

Only 1 PSN account can linked to each SE account. You need to create a new PSN and new SE account to play together at the same time (likely rebuying the game on new account unfortunately).