Three times today when trying to click on this leve to read its description and the rewards offered, my game crashed. It completely froze and when I click the screen, I received an error telling me "Final Fantasy XIV has stopped working" I haven't tried a 4th time, but I imagine it would do it again.
Trying to accept Necrologos: Moon's Mistress freezes my game
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07-29-2011, 12:03 PMdrumzTrying to accept Necrologos: Moon's Mistress freezes my game
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07-29-2011, 03:02 PMBaccanale
Greetings, drumz!
Thank you for posting your concerns about your game crashing when trying to select the "Moon's Mistress" leve. In order to make sure that we have sufficient information for a thorough investigation, it would be a great help to us if you provided the following details:
Platform:
Specify which version of Windows was in use to play the game, as well as any other details regarding your PC setup.
ISP:
Name of ISP you use to connect to the Internet.
Type of Internet Connection:
Specify the type of connection. (dial-up, DSL, CATV, Optic Fiber, Other)
Internet Connection Speed:
Specify the speed of internet connection. (Example: 768Kbit/s, 5Mbit/s)
Date & Time:
Date and time of when the issue occurred. Please be sure to state the time zone of your region. (Example: Pacific Time = PST/PDT)
Physical Level:
Physical level of your character when the issue occurred.
Area and Coordinates:
Area and map coordinates where the issue occurred.
NPC Name:
Name of NPC that your character was interacting with when the issue occurred.
*If you were not interacting with any NPC, then please write "None".
Thanks again for your participation! -
07-30-2011, 01:49 AMRimmerDo you have the custom fonts enabled in the FFXIV config application? A friend of mine had a similar problem to you and it was due to this.Quote:
Originally Posted by drumz
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08-02-2011, 02:40 AMdrumz
You know? I do. I don't remember doing that, but I'll change them back and try. I wonder what character is causing it to break...
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08-02-2011, 05:53 AMEmdub
Greetings drumz!
Thank you for your assistance with writing a report for us, it is appreciated! If removing custom fonts has resolved this concern for you, please let us know! If you are still having trouble, please complete the template that Moderator Baccanale kindly placed there for you and we will then submit this concern to be reviewed! We await your response!
Thank you for your assistance and apologies for any inconvenience!
-=Game Master Emdub=- -
08-02-2011, 06:09 AMRimmerHope it helped :)Quote:
Originally Posted by drumz