Not receiving gil form auction sales!

Time: Within the last week (Weewolf Sales:380,000 Gil sale on 8/6 12:54 PM, 38,950 Gil sale on 8/13 8:55 AM)(Zandercage Sales: 5,700 Gil 8/13 2:16 PM, 2,850 Gil on 8/10 11:05 PM, 8,265 Gil on 7/27 5:16 AM)
Frequency: Any Auction house sales
World name: Couerl
Character name: Amadeus Lovecraft (Retainer name: Weewolf & Zandercage)
NPC name: N/A
Monster name: N/A
Class/Level: Monk/50
Party or solo: Solo
In-game time: 4:55
Area and coordinates: Limsa Lominsa Lower Decks
Steps:
1. Only thing I can think of is when I used fantasia and altered my characters apperance.
2. ~400k Gil not received


Connection Specs
- Davis Internet
- Motorola, Model #: SB6141

Model Number of the PlayStation®3 You Are Using
- Model Number: CECHL01


Please help! I really need this gil :(

Did you check the retainer that the sale was made under?