Nice Effort but too many new things at once
SE you've tried to do too much, too fast and all in one new product (FFXIV). You've tried to reinvent too many wheels in this product. You have core systems in FFXI that have proven themselves already. I won't get very specific because I'm sure the team will know exactly what I'm talking about. It's nice to make advancements and develop something new and different but I think to try and do everything different all at one time is a bit risky. That's proven obvious in FFXIV as the game has flopped in it's beginnings and struggles to regain quality and popularity to this very day. If you haven't noticed, the new dev team is finding itself changing the game to look more like it's past product already. There is nothing wrong with that, but they should have done that up front rather than 6 months after release.
Some systems that SE developed in XI should be looked at as SE trademarks that make their MMOs what they are. Things like the party search function, the chat window interface, the mail delivery system, etc.. Those are only a few of the many features that, if they had been incorporated into FFXIV since day one, could have made a huge difference. Obviously even the battle system in XI was better than what they have now.
If you want to develop new and better tools and functions for your MMO games, do it in smaller steps and find out if they will be successful first.
Anyway, I truly want to see FFXIV succseed and hope that it happens sooner than later. I'm now medically retired and devote much of my time to gaming and there fore would do anything possible to contribute to that end.