Unable to Obtain High Allagan Banghaks, asking Developement team assitance to restore

Dear Game Master and Support Team,

Thread title :
I Unable to Obtain High Allagan Banghaks, I am asking the assitance Developement team to restore.

ISP:
Comcast Xfinity Internet.

Type of Internet Connection:
Optic Fiber

Internet Connection Speed:

105 Mbits download, 12 Mbits upload.


Date & Time:
8/5/2014 10:17 PST.


Frequency:
Once.



Character Name:
Hikari Sora

Race:
Hyur F.

World:
Gilgamesh


Class/Level:
Dragoon/ Level 50

Area and Coordinates:
The Holocharts and (11 x 11)


Party or Solo:
"Party" and 7 other members, 8 members total.


NPC Name:
Treasure Coffer.

Monster Name:
Nael Deus Darnus

In-Game Time:
10:17pm Local Time in game.


Steps:

After battling and defeating Nael Deus Darnus in the Holocharts, we opened the treasure coffers High the High Allagan Pantaloons of healing and High Allagan Baghnakhs dropped from the treassure coffers. Afterwards discussed who loot would go to and thus proceeded to roll. However I was not been UN-able acquire the High Allaghan Banghaks due to a bug , I clicked passed on the High Allagan Pantaloons of healing, the reponse however it carried over to the High Allagan Baghnakhs which made us unable to optain the High Allagan Baghnakhs . I would like to ask you to restore them to me. I have screenshots ready to provide proof of my "unable to obtain pair of High allaghan banghaks" and the date of this occurence is 8/5/2014. around 10-10:30 pm pst time frame (10:17 pm pst to be exact). If you have any questions please contact me back soon. I look forward to your reply.

Time: 10:17 pm pst
Frequency: Once
World name: Gilgamesh
Character name: Hikari Sora
NPC name: Treasure Coffer
Monster name: Nael Deus Darnus
Class/Level: Dragoon/50
Party or solo: Party 7 other members 8 members total.
In-game time: 10:17 Local game Time.
Area and coordinates: The Holocharts and (11 x 11)


PC Specs
-=-=-=-=- System Information -=-=-=-=-
CPU : Intel Core I7 2600k Quad-Core Cpu
GPU: AMD SAPPHIRE TRI-X OC Radeon R9 290X
Ram: 16384MN RAM
Storage : Seagate Momentus 500 GB 7200RPM SATA 3Gb/s 16 MB Cache 2.5
Motherboard: ASUS P8Z77-V LK LGA 1155 Intel Z77 ATX Intel Motherboard
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-

Laptop Model Name:
Laptop Model Number:

Custom Desktop.

Gamepad Manufacturer:
Gamepad Model Name:
Gamepad Part Number:

No Gamepad used.

Browser Information:

Mozilla Firefox ; Version :32.0

http://i.imgur.com/ITKQDfg.jpg
http://i.imgur.com/bNs3yBd.jpg
http://i.imgur.com/QN6KAv5.jpg