Transfer Character Issue.

Greetings, yesterday I bought a character transfer, and somehow the character that was transfered was a lvl1 lat instead my main? (which makes no sense.. who would transfer a lvl1 char instead creating one?)...

I've been trying over and over to get some help from both Support and Ingame GM. and they bounce me to each other.. if i talk to a GM he says "oh is a support issue, talk to them try Billing deparment and they will help" then they tell me "Only GMs can check the transfer issues, please contact one" .

I've been waiting for help for over 30 hours and nothing has been resolved so far, how can I get help with my issue? I'm kind of frustated here. I tried everything, online chat, email support, ingame support (which by the way, take hours to contact).


Thanks a lot.

After 48 hours got an answer from my email.... saying I should contact support via chat.. some help please? this is a never ending cycle..

Regarding your request for account support. Please find your answer below.

Unfortunately the SQUARE ENIX Support Center cannot assist with this issue via email. In order to further assist you, we will need you to contact us via phone or chat, and the SQUARE ENIX Support Center will be happy to assist you.