Pair of High Allaghan Banghaks unable to Obtain, I would like to ask the GM support

Dear Game Master and Support Team,


I have recently not been UN-able acquire the High Allaghan Banghaks due to a bug , I clicked passed on the High Allagan Pantaloons however it carried over to the High Allagan Baghnakhs which made us unable to optain those fist. I would like to ask you to restore them to me. I have screenshots ready to provide proof of my "unable to obtain high allaghan banghaks" and the date of this occurence is 8/5/2014. around 10-10:30 pm pst time frame (10:17 pm pst to be exact). If you have any questions please contact me back soon. I look forward to your reply.

Time: 10:17 pm pst
Frequency: N/A
World name: Gilgamesh
Character name: Hikari Sora
NPC name: Treasure Coffer
Monster name: Nael Deus Darnus
Class/Level: Dragoon/50
Party or solo: Both
In-game time: N/A
Area and coordinates: The Holocharts and (11 x 11)


*Here are some screen shots
http://i.imgur.com/ITKQDfg.jpg
http://i.imgur.com/bNs3yBd.jpg
http://i.imgur.com/QN6KAv5.jpg

Thank you,
Hikari Sora