Kraken Arm - Not in Range

ISP:
Time Warner Cable

Type of Internet Connection:
Cable

Internet Connection Speed:
55 Mbit/sec

Date & Time:
8/3/2014 9:36am EST

Frequency:
State how frequently the issue occurs. Please select from the following.
Once (Did not reproduce)


Character Name:
Which character did the issue occur with?

Race:
Race of your character when the issue occurred.
Elezen M

World:
Leviathan

Class/Level:
Warrior/50

Area and Coordinates:
Hullbreaker Isle, Kraken boss

Party or Solo:
Party - 4 members

NPC Name:
None

Monster Name:
Kraken's Arm

In-Game Time:
n/a

Steps:
Detailed steps on how the issue occurred.
We failed on the first attempt at the Kraken. On the second attempt, the first Kraken Arm that shows up on the first island was there, but you could not hit it with any melee attacks; it gave the error message that it was out of range. You could hit with ranged attacks (such as Tomahawk), but not regular. None of the other arms on the other islands had the same issue; but when we rotated back to the starting island, it still would not let you hit it. We failed again, and on the 3rd attempt, it was back to normal.