Not Receiving the item from auction house sales

Not Receiving the item from auction house sales

Time: 01 Aug 2014 18:00 GMT (estimated)

Frequency: Once or twice.

World name: Marlboro

Character name: Eva Niddottir

Class/Level: Scholar Lvl 30

Party or solo: Solo

In-game time: didn't look.

Area and coordinates: Auction House in Ul'dah (1AUG), Auction House in Gridania

Connection Specs: Cable, Military Lodging, Okinawa

Not a huge loss in gil, but this is the second time it has happened. Wasn't certain if I was just too tired last time. Between 18:00 and 19:00 GMT, I purchased 5 'Grade 1 Carbonized Matter' from the auction house for 2,000gil. The gil was taken, but the items were not received. I went one by one through my inventory, the melding function could not find it, and it did not go to my retainer.
The other time was in Gridania purchasing armor/accesories last week. A pair of pants and a bracelet purchased one after the other never arrived.