Not Receiving the gil from auction house sales

Time: Since 7/29/2014

Frequency: Constantly not receiving the gil from my sales since the 7/29

World name: Goblin

Character name: Scary San

Class/Level: Black Mage Lvl 50

Party or solo: Solo

In-game time: 5:32 pm est was the first sale and each after that. This includes a 1,092,500 gil sale of a baby opo opo. All the sales show in my sales history but still not receiving anything.

Area and coordinates: Auction House in Gridania

Connection Specs: Time Warner cable. Using a PS4

Greetings,

In order for us to investigate your concern, we will need you to provide us with the correct World of the affected character as well as the name of your retainer.