Forum post deleted? - why?

My post yesterday was deleted and I want to know why. I tried contacting support and their response was less than adequate. Please assist.

Forum link:
http://forum.square-enix.com/ffxiv/t...64#post2277464

Response from customer service:
Dear Customer,

Regarding your request for account support. Please find your answer below.

Unfortunately that service is not available at this time. Suggestions from our customers are always valued. While we cannot guarantee implementation we will surely pass this on to the developers.

Thank you for contacting the SQUARE ENIX Support Center.