Loot Locked Upon Account Reactivation & Server Transfer

Thread Title: Loot Locked Upon Account Reactivation & Server Transfer

ISP: Consolidated Communications

Type of Internet Connection: CATV

Internet Connection Speed: 50mbps

Date & Time: Ongoing since 7/9/2014, probably around 9:00 am PDT. Documented at least 3 times since, with the most recent being 7/14/2014 at 11:30 am PDT.

Frequency: Always (7/8 - 7/15 loot cycle)

Character Name: Malcolm Bard

Race: Hyur M

World:Excalibur

Class/Level: BRD 50

Area and Coordinates: Syrcus Tower. Any boss location.

Party or Solo: Party (raid).

NPC Name: None.

Monster Name: Any loot-dropping boss in Syrcus Tower

In-Game Time: Always.

Steps:

1. Reactivated account.
2. Transferred from Balmung to Excalibur.
3. Unlocked Syrcus Tower.
4. Was unable to roll on any loot. Confirmed no items had previously been received from the raid before. First run, first chest was locked and unable to need or greed.

*If memory serves, I was on loot lockout for the Labyrinth of the Ancients when I deactivated my account in mid-January.

**There were likely steps in between 2 and 3 (i.e. I think I did some story quests, beastman dailies, etc.), but I do not remember them in detail. Nevertheless, I think Syrcus Tower was my first instanced content after reactivation.


I will update this information on 7/15 to after attempting the content post-lockout-reset, but I'd hope not to loose out on this week's cycle if there is any option for recovering the opportunity.

Below is my original thread, which was locked since it did not conform to the format guide:

http://forum.square-enix.com/ffxiv/threads/179610-Loot-Locked-After-Account-Reactivation