Inactive Account

hi everyone

i have 2 Service Account i cancelled FINAL FANTASY XIV 1 and i played with the second

after my free one month i went and got a new game time card and when i entered it it was on my canceled account

i went and reactivated it and i received a message that its was Reactivated

but when i log into the mog station my account still inactive :confused: and has " Days Subscribed: 60 days"

i don't know whats wrong a contacted SE but there was no respond :confused:

is there another way to make sure the account will get activated ?

i am tired and disappointed i paid a lot of money for this game and i just wanna play

didn't anyone have this problem ??