[NA] On Frontline Matchmaking Improvements

Currently, we have found that wait times in the Duty Finder matchmaking process for Frontline campaigns are being affected by delays due to players abandoning the queue.

We are therefore planning to implement the following measures in order to address this issue.

[Measure 1]
In this measure, all players who choose “Commence” will be sent to the Frontline once matchmaking is complete, regardless of whether some have chosen “Abandon” at the last second or selected no option at all. This measure is scheduled to be introduced this week on July 11, 2014.

This may result in some teams starting the duty with an insufficient number of players. If this should happen, we ask that party leaders use the “Add Member” option to fill out their party’s numbers. Additionally, when registering for a Frontline campaign we recommend checking “Join Party in Progress,” which will make the matchmaking process smoother, and ask players to consider choosing this option whenever possible.

[Measure 2]
To address parties starting the duty with insufficient numbers, we are planning the addition of a feature which automatically adds members if required once duty has commenced. This countermeasure is planned for Frontline campaigns only and is scheduled for implementation sometime next week.

We will provide further details concerning both measures once they have been fully implemented, and ask for your patience until updated information can be provided.

We apologize for any inconvenience this may cause.