game crashes after clicking play on launcher

title. every time I log into the launcher, then click play, I get this message

Problem signature:
Problem Event Name: APPCRASH
Application Name: ffxiv.exe
Application Version: 1.0.0.0
Application Timestamp: 5398702e
Fault Module Name: ntdll.dll
Fault Module Version: 6.1.7601.18247
Fault Module Timestamp: 521ea8e7
Exception Code: c0000005
Exception Offset: 0002e3be
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789


I just resubbed, and this is how I'm greeted?

It's a bog standard memory access denied error. The information you provided is too vague. Check for malware. Check for viruses. Reinstall FFXIV. Reinstall graphics drivers. Reinstall chipset drivers. Run Windows Update. Run a memory test. Reinstall OS. Replace your RAM. Replace your Hard Drive. Replace your CPU. Replace your motherboard. Replace your GPU. Any or all of these could possibly fix it. The cause is of the error could be anything. Did you look in your event viewer? Did you test other games? Did you test DirectX? Did you run chkdisk? Did you recently update?