Password change dont work
Hello,
my mate is stuck on a bug... he get this message:
"Based upon recent suspicious activity, we have identified that your account may potentially be at risk. For your protection, we have temporarily suspended login access to this account.
Instructions for lifting this restriction have been sent to the email address registered to your Square Enix Account.
For more information about the login restriction, please refer to the following page:
http://support.na.square-enix.com/j/lbna"
Ok we have follow the guide, like many other times, and we have set the new password.
Now when we try to do login with the new password we get this error "Either the Square Enix ID or Square Enix password entered is incorrect.", but is we try to login with the old password the login work and say the error wich we must change the password due to suspicious activity...
If i try to do login on forum/lodestone/control center we get same error.
But if we try to change again the password, and we try to replace the new password with itself (maybe the last change didnt worked...) we get the error "you cant use the same password"... so before the password was changed sucesfull <.<
Anyone got my same error? How can my mate resolve this problem?
Thx