Details about Server issues

Today there are issues with connectivity to the Montreal datacenter.

The issues are located somewhere in the routing and peering between Level3 and Ormuco Communications

The node between ORMUCO-COMM.car2.Montreal2.Level3.net[4.59.178.74] and [19.34.76.2] has been failing to respond all day.

Significant congestion can be seen upon entering the level3 network from as far west as Seattle at ae-32-52.ebr2.Seattle1.Level3.net [4.69.147.182] where connection latency goes up 300%

IT'S BROKE

Try unplugging and replugging the modem.

Quote:

---

Originally Posted by Mega64

Try unplugging and replugging the modem.

---

Umm a lot of people are having this issue, its not all of our routers

Try it anyways.

No I don't have any big downloads running MOM

Servers are fucked.. has nothing to do with this guys router. Jfc people. D/c'd many times in last hour. Expert roulette run ruined and lost a T2 drop 20min prior... FIX YOUR SHIT SE I HAVE COIL TONIGHT.

&@Mega64: Did you read the OP? The guy has it pinged and nailed down to a specific communication error and has a half page of techinical mumbo jumbo pinpointing latency vs areas on the globe. Did you really need to tell him to reset his freaking modem? People never cease to amaze me. You must be that guy I always have to talk to at Comcast.

"IS IT PLUGGED IN?"

Probably nothing wrong with their servers. Thus probably nothing for SE to fix.

Quote:

---

Originally Posted by Mykll

Probably nothing wrong with their servers. Thus probably nothing for SE to fix.

---

Yeah. You're right. Good call. Guess we should just ignore the 7 threads from the last 3 hours about the instance servers being totally borked. Or the (multiple) server wide and multi-person connection issues. Glad we had your insight for this problem.

Quote:

---

Originally Posted by Burrmanchu

Servers are fucked.. has nothing to do with this guys router. Jfc people. D/c'd many times in last hour. Expert roulette run ruined and lost a T2 drop 20min prior... FIX YOUR SHIT SE I HAVE COIL TONIGHT.

&@Mega64: Did you read the OP? The guy has it pinged and nailed down to a specific communication error and has a half page of techinical mumbo jumbo pinpointing latency vs areas on the globe. Did you really need to tell him to reset his freaking modem? People never cease to amaze me. You must be that guy I always have to talk to at Comcast.

"IS IT PLUGGED IN?"

---

You do realize there's actually at least two good reasons tech support asks you those "stupid" questions?

1. Any troubleshooter worth a damn will make sure and check any potential cause of the problem, often starting with the simplest to confirm first. Since the person at the other end of the line may not be able to check if your modem/router's plugged in, they gotta ask.

2. The sheer number of calls I had in the short time-span I did ISP tech support that dealt with a bitchy customer who rants and raves about their service being interrupted finding out that the modem was, in fact, NOT plugged in was staggering.

Another reason is that they HAVE to ask those stupid questions else the rep is going to get in trouble for potentially wasting time, not just the companies but yours as well.