Known Bug Causes FC Ranks to be Swapped: Rank1 switched to Rank 15

My FC has fallen victim to the same bug that was reported here:

http://forum.square-enix.com/ffxiv/t...-promotion-bug

I am the leader (rank 1) of my FC. I was attempting to promote a rank 14 member to rank 9. My girlfriend was with me in real life while I did this and she watched and can confirm that I selected the appropriate person and the appropriate rank. The rank 14 person was instead promoted to rank 1 and I was moved from rank 1 to rank 14.

The person who ended up getting moved to rank 1 was being re-allocated as they're taking an extended break from the game. Unlike the person in the link provided above, we have no way of contacting them and I have no way of getting control of my FC back following this glitch without the help of a GM. Despite tickets being submitted by myself and many FC members, we have not heard back from a GM at all.

Ours is a fairly large FC with over 180 members, a large furnished mansion, and full gardens in Glazenut production. We've now lost the ability to promote members, plant/harvest crops, and move/add/remove furniture. We also can't access any of the gil in the company chest. This is pretty game breaking for us and especially infuriating for me as I bought the plot and house and mad ethe furnishings with 99.9% of my own hard earned gil after crafting like a goddamn maniac for months and months before 3-stars were a thing.

Please help. Thank you.



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Update: Phone support has said only GMs can help with this issue and GMs literally do not have the capability to fix this due to SE policy. If you guys could ackowledge this glitch it'd go a long ways towards fixing it. After talking with GMs for days I get the distinct impression that devs are trying to blame player error, which is utter bs. Hell... the guy in the first link I posted had this happen several times and I had a witness to back me up and do a sanity check that I did the correct selection in the UI. The response to this has been unacceptable.