I have to say when something goes down and I notice this every time square enix customer support page just implodes on its self and is about as useful as XXXs on a bull as it just will not load.
Please review your customer support pages and streamline them and get some better servers that don't fail when something breaks such as the login issues, is the game down or up? 2 hours and still no word or way to find out whats going on here.