Account Hacked, Soul Crystals and other items dropped cannot get them back?

My account was hacked back in October and lost everything. They dropped all of my items and sold the rest. I called and recovered my account and applied for an account restoration and a few months later I received and email stating the account item restoration was complete. After logging in, everything was still the same and I was missing everything still. Is there anyway for me to get these items back or should I just create a new character because I can't play my classes without my Soul Crystals.