error 406 please help

Good afternoon .. I am Spanish and I have had several difficulties to contact the technical service and that is not available and is calling spoken English and gives me really bad .... I would like to know why not let me renew my Subscription and I atop charge 1 euro each time I gave him the receipt and he charged me an $ 8 .. 1 euro for every time you try ... as possible? I need help please take and 1 week and a half so:mad::(

and as I recover that money? because aora hit and suddenly you enter leave me 5 USD in crysta clear aora but missing an 8 euros you can not renew charged and await your response please