GMs in game power

We recently had an error or bug happen to our FC that resulted in the GM title being transferred to someone one was not an officer and instead a member. I submitted an in game ticket and after speaking with a GM, was told there was nothing they could do.

While I understand the reasoning behind it, I also think there should be exceptions that can be made when you have proof that the wrong person was made GM through the FC history. It clearly shows that this person was made GM, and he was only a member. He then made all of the officers members when the leadership should have been passed to one of them per your own guidelines for a FC.

Because we cannot send him mail in game due to not being friends with him, and we have not been able to catch him online, we are trying to regain control of the FC so he doesn't end up selling our house. Allowing the GMs to make a case by case call on things of this nature, would greatly increase our chances of doing this.

Thank you.