Haven't received pre-order minion (Cait Sith) or Mog Hat? PS3/PC

I'm a PC player, but wanted to get the Cait Sith pre-order minion and mog hat.

I own a PS3 and will be purchasing a PS4 soon, so I purchased the PS3 version and linked my PSN account to my SE account after installing the PS3 version. I was able to log into the PS3 version without issue.

My PSN/Sony account shows the code redeemed:
http://i.imgur.com/NcAYkHC.png
http://i.imgur.com/ttnPVOG.png

But it doesn't show up in Mog Station. I'm eligible for the PS4 upgrade, and my account is linked:
http://i.imgur.com/l9GhMCC.png

According to the promotion page, I should be all set, but I've yet to receive my items:
http://na.finalfantasyxiv.com/pr/ps4/bonuses/

Can someone from SE help? I'm not sure what to do. I spent an hour last weekend on hold with customer support and they had zero clue. E-mail/Web support appears to be down indefinitely (?), so I'm really feeling disappointed with SE's support right now.

I just want my items! Thanks!