Missing Level 1 Items

Time: 4/20/14 at approximately 11:00 am
Frequency: Every time
World name: Zalera
Character name: Antonio Xul
NPC name: N/A
Monster name: N/A
Class/Level: Any / Level 1
Party or solo: Solo
In-game time: 11:00
Area and coordinates: Any
Steps:
1. Wanted to start a new class
2. Check inventory to change to Level 1 gear
3. I noted that I am missing all of my Hyurian Level 1 gear, The Mended Imperial Short Robe & Mended Imperial Pot Helm you get near the end of the Main Story and Ring of Fidelity. I might be missing more Level 1 items I gained through the story, but that's what I can remember at the moment. I also never received Helm of Light which I reported, but got the run around.