Need help please with FC crest. Thank you.

My FC is at Rank 2 but I am not seeing the crest editor anywhere. Pic provided. Am I glitched or missing something?

picture link

http://i59.tinypic.com/2alvtz.jpg

Speak to the OiC officer of arms :)

One of my pictures shows me standing and talking to the OIC and no option is appearing.

http://postimg.org/image/z6fxcl897/

http://s25.postimg.org/z6fxcl897/oic.jpg

It's a girl npc not standing behind the counter but near by. Easy to miss if a lot of peeps are standing around and you have your name captions turned off like I do.

Names are off for me. Forgot about them. Thanks!