[PS4™ Version] Current Known Issue With The EU PlayStation Store Download Version

We are aware of an issue affecting some European PlayStation Store purchases of FINAL FANTASY XIV: A Realm Reborn which meant some users encountered an error message similar to “Cannot launch FINAL FANTASY XIV: A Realm Reborn. Please purchase it from the PlayStation Store or register the promotion code included with your package” when trying to launch FINAL FANTASY XIV: A Realm Reborn.

If you are encountering this issue, please contact us via telephone, live chat or email and we shall do our best to look into resolving this for you as quickly as possible.

Support Centre Contact Form:
https://support.eu.square-enix.com/c...p?id=5383&la=2

※Please note this issue only affects users who purchased the digital download version of FINAL FANTASY XIV: A Realm Reborn from the PlayStation Store. The package version of the game is not affected by this issue.

We apologise for any inconvenience this may have caused and thank you for your understanding.