[Bug] PC - Client will crash after teleporting then no longer allow log in

Printable View

04-14-2014, 01:58 AM
Aeiea

[Bug] PC - Client will crash after teleporting then no longer allow log in

Thread Title:
[Bug] PC - Client will crash after teleporting then no longer allow log in

ISP:
Comcast

Type of Internet Connection:
DSL

Internet Connection Speed:
15mbps

Date & Time:
EST 12:00pm

Frequency:
Always

Character Name:
Aeiea Amaryllis

Race:
Hyur F

World:
Cactuar

Class/Level:
BLM ilvl 55

Area and Coordinates:
Area and map coordinates where the issue occurred.

Party or Solo:
Party with my chocobo

NPC Name:
None

Monster Name:
None

In-Game Time:
Dunno, always occuring

Steps:
Teleported to a new location
loading screen froze
game crashed
checked the error on google
final fantasy xiv PC an unexpected error has occurred. Exiting Final Fantasy XIV: A Realm Reborn.(2)(45d)
updated my graphics driver
uninstalled final fantasy xiv
reinstalled final fantasy xiv
played for an hour
teleported to a new location
loading screen froze
game crashed
final fantasy xiv PC an unexpected error has occurred. Exiting Final Fantasy XIV: A Realm Reborn.(2)(45d)
restarted game
game loads up but not all the way
game crashed
final fantasy xiv PC an unexpected error has occurred. Exiting Final Fantasy XIV: A Realm Reborn.(2)(45d)
repeated
game crashed
final fantasy xiv PC an unexpected error has occurred. Exiting Final Fantasy XIV: A Realm Reborn.(2)(45d)
repeated
game crashed
final fantasy xiv PC an unexpected error has occurred. Exiting Final Fantasy XIV: A Realm Reborn.(2)(45d)
repeated
game crashed
final fantasy xiv PC an unexpected error has occurred. Exiting Final Fantasy XIV: A Realm Reborn.(2)(45d)

came here...
04-14-2014, 02:01 AM
Aeiea

And here's a copy of my information:

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument F:\Documents
FINAL FANTASY XIV - A Realm Reborn F:\Programs\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride *.local

-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.130828-1532)
SYSTEM_CPU Intel(R) Core(TM) i5-2500K CPU @ 3.30GHz (4 CPUs), ~3.3GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 4 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS BIOS Date: 02/05/10 19:13:52 Ver: 08.00.10
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 8168.781MB
SYSTEM_VIRTUAL_MEMORY 2047.875MB
SYSTEM_PAGE_FILE 16335.742MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 111.690GB SYSTEM_FREEDISC_SPACE 1.685GB
SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 372.610GB SYSTEM_FREEDISC_SPACE 364.472GB
SYSTEM_STORAGE F:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.511GB SYSTEM_FREEDISC_SPACE 702.153GB
SYSTEM_STORAGE X:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.339GB SYSTEM_FREEDISC_SPACE 928.863GB
SYSTEM_DIRECTX_VERSION DirectX 11
SYSTEM_GRAPHICS NVIDIA GeForce GTX 550 Ti
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce GTX 550 Ti
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 977.188 MB
SYSTEM_GRAPHICS_SHARED_VRAM 3071.887 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1200 (32 bit) (59Hz)
SYSTEM_GRAPHICS_DRIVER nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
SYSTEM_GRAPHICS_DRIVER_VERSION 9.18.0013.3523
SYSTEM_GRAPHICS_DRIVER_DATE 3/4/2014 10:35:23 AM
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce GTX 550 Ti
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
SYSTEM_GRAPHICS_CHIP GeForce GTX 550 Ti
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 977.188 MB
SYSTEM_GRAPHICS_SHARED_VRAM 3071.887 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1280 x 800 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
SYSTEM_GRAPHICS_DRIVER_VERSION 9.18.0013.3523
SYSTEM_GRAPHICS_DRIVER_DATE 3/4/2014 10:35:23 AM
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speakers (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {CB5AA4D8-7BB0-4FD2-91F4-678675B9579C}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.6235
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 11/2/2010 7:33:10 AM
SYSTEM_SOUND Realtek Digital Output (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {0BF33429-55FE-4812-8382-5A634013D10B}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.6235
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 11/2/2010 7:33:10 AM
SYSTEM_SOUND Realtek Digital Output(Optical) (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {97E678CC-183E-4007-BB60-7B5C6A7BD12A}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.6235
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 11/2/2010 7:33:10 AM
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {87A990E0-6317-11E1-8002444553540000}
SYSTEM_INPUT_NAME HID-compliant consumer control device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 10 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {869E2E40-4F8E-11E2-8001444553540000}
SYSTEM_INPUT_NAME Logitech Dual Action
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 4 SYSTEM_GAMEPAD_BUTTON 12 SYSTEM_GAMEPAD_FOV 1
SYSTEM_INPUT {87A9B7F0-6317-11E1-8003444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 652 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {87AAA250-6317-11E1-8004444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {87AAA250-6317-11E1-8005444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {87AAC960-6317-11E1-8006444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {87AAC960-6317-11E1-8007444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {87AAF070-6317-11E1-8008444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {F82A6190-9568-11E1-8002444553540000}
SYSTEM_INPUT_NAME Wacom Tablet
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 2 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F6998C0-04D6-11E2-8002444553540000}
SYSTEM_INPUT_NAME Wacom Tablet
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 8 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
04-14-2014, 03:38 AM
Khanscott

ISP: Charter Communications

Type of Internet Connection: Cable

Internet Connection Speed: 30Mbit/s down, 4Mbit/s up

Date & Time: 10 a.m. PST

Frequency: Always

Character Name: Aevis Sylph

Race: Miqo'te M

World: Midgardsormr

Class/Level: Bard/50

Area and Coordinates: Stuck in teleport to New Gridania

Party or Solo: Solo

NPC Name: N/A

Monster Name: N/A

In-Game Time: Unknown

Steps:
1. Teleported to New Gridania.
2. Final Fantasy XIV client crashed to desktop.
3. Reloaded game and selected Aevis Sylph.
4. Was in loading screen for over 5 minutes.
5. Was unable to Alt-Tab out of game and had to use end process in Windows 7 task manager.
6. Logged back into Final Fantasy.
7. Attempted to log in with Aevis Sylph.
8. Client crashes to desktop.

Windows 7 error messages:
Problem signature:
Problem Event Name: APPCRASH
Application Name: ffxiv.exe
Application Version: 1.0.0.0
Application Timestamp: 5342df60
Fault Module Name: ntdll.dll
Fault Module Version: 6.1.7600.16915
Fault Module Timestamp: 4ec49d10
Exception Code: c0000005
Exception Offset: 0002e3c6
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

OS Name Microsoft Windows 7 Home Premium
Version 6.1.7600 Build 7600
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name KHANSCOTT
System Manufacturer To be filled by O.E.M.
System Model To be filled by O.E.M.
System Type x64-based PC
Processor AMD FX(tm)-8350 Eight-Core Processor, 4334 Mhz, 8 Core(s), 8 Logical Processor(s)
BIOS Version/Date American Megatrends Inc. 1304, 6/26/2012
SMBIOS Version 2.7
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "6.1.7600.16385"
User Name Khanscott\Wesley Duniphin
Time Zone Pacific Daylight Time
Installed Physical Memory (RAM) 16.0 GB
Total Physical Memory 15.9 GB
Available Physical Memory 12.7 GB
Total Virtual Memory 31.9 GB
Available Virtual Memory 26.9 GB
Page File Space 15.9 GB
Page File C:\pagefile.sys