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I am new to the game. Bought the collector's edition on PS3 then transfered to PS4. When I check my account here it shows all my bonus items. But I don't have them in-game. Can someone please tell me how to access them. I talked to Sony for a code no response. I talked to sqex they told me to get hold of help desk who then told me to talk to other players and check the forums. So here I sit.
Welcome!
Secondly, have you checked the Delivery Moogle service in game to collect your items? They're in the three main cities and other locations too.
DigitalScribble is right - your bonus items are sent to you in-game as attachments of messages via the Moogle Delivery Service (this is the same way you receive the Veteran Rewards as well). I've heard the bonus items won't be sent til the 13th or 14th though, so just keep any eye out as you should be getting them soon (you'll know when you receive messages via the Moogle Delivery Service when you get a letter icon on the top right of the screen next to the time).