Missing Collectors Edition Items

Time: 4-1-14

Frequency:

World name: Balmung Legacy Server.

Character name: Fyuria Raglan

NPC name:

Monster name:

Class/Level: Conjurer lvl 23.

Party or solo: Solo

In-game time: unknown

Area and coordinates: Ul'dah

I purchased the collectors edition and received all 4 e-mails with my in game items. I collected my mail and used my Chocobo Barding, and my Courel Mount Whistle, but the mount and the barding are missing from my actions page. The only mount that shows up under mounts is my Chocobo, and there is no where for me to apply my barding because it is not showing up.