BUG!!!

Hi everyone!
The problem is following.
Character: Moka Paw
Server: Ragnarok
As a summoner, i'm lvl 38, and i completed job quest (30lvl) Austerities of Flame, But next job quest (35lvl) Austerities of Earth is unavailable. What can be done?
I asked in-game service about this matter. That was the answer:

>Dear Moka,

After checking your character in-game, we confirmed that you indeed completed the level 30 quest and that you are currently level 38 as Summoner.

Therefore, it looks like the issue comes from somewhere else; in other words, it may be a bug. Unfortunately, GM are unable to address your issue through an in-game GM contact. In order to receive the support you need, please submit the details of your problem on the official forum in the section ''In-game Bugs''. Please be sure to follow the template provided at the following address when posting on this section of the Official Forum:

http://forum.square-enix.com/ffxiv/threads/65378

Once you have visited this thread, you can create a new one with the details of your problem in the following section of the forum:

http://forum.square-enix.com/ffxiv/forums/632

Thank you for your understanding and we apologise for any inconvenience caused.

Regards,

-FINAL FANTASY XIV: A Realm Reborn Game Master Team


Looking forward for your answer thx!

Going to presume that's the quest which gives Titan-Egi; you'll need have defeated Titan (Story) before being able to do the quest. IIRC.

Edit: http://ffxiv.gamerescape.com/wiki/Austerities_of_Earth

Notes: "You cannot accept this quest until you have cleared The Navel."