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igdumdim32 Error
I keep getting this error when I hit play. I'm running it on a surface pro 2, 256gb version and no issues running it before, also have drivers updated to latest. Tried admin mode, compatibility mode and a few online options but non of them worked. Also have no issues running other games.
Log Name: Application
Source: Application Error
Date: 3/14/2014 6:04:00 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: Muku
Description:
Faulting application name: ffxiv.exe, version: 1.0.0.0, time stamp: 0x531767d5
Faulting module name: igdumdim32.dll, version: 10.18.10.3431, time stamp: 0x52fa5864
Exception code: 0xc0000005
Fault offset: 0x00050462
Faulting process id: 0x1274
Faulting application start time: 0x01cf3fea70f5de23
Faulting application path: C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv.exe
Faulting module path: C:\windows\SYSTEM32\igdumdim32.dll
Report Id: b1097aba-abdd-11e3-825c-501ac505a8e3
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2014-03-15T01:04:00.000000000Z" />
<EventRecordID>1850</EventRecordID>
<Channel>Application</Channel>
<Computer>Muku</Computer>
<Security />
</System>
<EventData>
<Data>ffxiv.exe</Data>
<Data>1.0.0.0</Data>
<Data>531767d5</Data>
<Data>igdumdim32.dll</Data>
<Data>10.18.10.3431</Data>
<Data>52fa5864</Data>
<Data>c0000005</Data>
<Data>00050462</Data>
<Data>1274</Data>
<Data>01cf3fea70f5de23</Data>
<Data>C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv.exe</Data>
<Data>C:\windows\SYSTEM32\igdumdim32.dll</Data>
<Data>b1097aba-abdd-11e3-825c-501ac505a8e3</Data>
<Data>
</Data>
<Data>
</Data>
</EventData>
</Event>
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Part of the Intel Graphics driver package. Apparently, there are some common issues with them going awol after an update. If you've recently updated them, may want to roll them back... seems to be the general fix for it (as usual... SE's games don't always jive with the latest and greatest). The 2712 package seemed to come up a lot towards the end of 2013 as a working version for that file... looks like you are on 3431 at the moment.
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Alright, thanks. The rollback button is greyed out as this surface came with that one installed. Would that mean im stuck until a fix? or have to reformat?
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I am glad I found someone with a Surface Pro 2 as well with same problem. I have reinstalled the game 3 times to no avail and have been immensely frustrated by this. My roll back button is also grayed out (I suppose my surface pro 2 came with this as well since I got it in mid January), did you have to reformat or do anything else?