If you are having latency going through Level3 Servers, please read this.

I have just spent about a month of my time trying to diagnose the issue I have been having with FF14 and its laggy connections.

I was ultimately told by Bright House that Level 3 basically said the router at the Montreal server had a priority system set up which would "explain the high latency from time to time." Level 3 basically isn't willing to do anything about it unless there are more issues reported, so I am making this thread so people understand what they need to do in order to get this problem resolved.

I am a Bright House Networks customer who lives in Florida, so all of the steps I am going to give you on how to report this issue may not be the same for you, but I can guarantee you that they will work if you -are- a BHN customer.

If you're having latency going through Level3.net servers, which you can diagnose by using a tracert to your server's IP address, please do the following.

Make sure you have your tracert information available, either in some sort of notepad or word document for your ISP.

If you're a Bright House Networks customer, call the support line and ask to be transferred to a Priority Resolutions Manager. Explain to them that you're having an issue with latency going through Level3.net servers and you need to report it.

Have them open a ticket with the EMC Department at Bright House. These are the people who will open a complaint with Level 3 Communications.

Do NOT let them tell you you need to contact Level 3 by yourself. You do not. You are not a Level 3 customer, your ISP is. Make sure that they understand they need to open a ticket with the EMC Department.

For all other ISP customers, get to the highest level of support you can and speak to a supervisor there. Do not bother with the regular people, they won't understand what your issue is and will probably try to just open ports and firewalls on your router. Talk to them and explain that you're having an issue with your connection relating to Level 3 Communications and you have tracerts that prove the issue is on their end and not on your end.

The more people we have that report this issue to their ISPs and thus open tickets with Level 3, the more likely it is that we'll get this resolved.

If anyone has any questions about the steps I went through, I am more than happy to provide any answers I possibly can.