Lost Coil Loot

I understand that I may not be the 1st or the 100th to complain about this... however this does not take away my right to passionately complain about it.
What do you mean you lack the ability to restore an item that was not distributed to anyone? It was not an error in looting, it was not the wrong person rolling.... Unable to obtain....NO ONE GOT IT
I have yet to encounter an MMO that claimed such an inability to perform a basic service for the player-base. I am aghast...
And then to say, oh, please make a report anyway... feels insulting.
So, no, I will not waste time with the template and the other gazillion bits of information you want me to submit for a problem you refuse to solve. All you get is my rant. Which is as useless as the response I got to my in-game request for help.
Event: 01/21/2014 @22:33 hours... Unable to obtain the pair of Allagan earrings of aiming. That's right. No one in the party was able to obtain them and they were just lost. Helluva payment for our efforts. Screenshot included for your amusement.
(feel free to spank Exo) http://img.photobucket.com/albums/v4...ps7e1f2e60.png
http://img.photobucket.com/albums/v4...psad7931e1.png