Lost Items due to Server disconnections problems on January 6th!

January 6 my coil group and I where running turn 1 of coil had just completed Final boss fight and received the Lnc/drg chest peice and the Allagan Ring of striking for drops. I lotted the Ring it sorted into my inventory I immediately equipped the ring and within 10 sec my entire group was disconnected from server. When we all got back on i went to look at the new ring on my character page and it was gone. So i asked my friend that received the lnc/drg body if he still had his peice and he had also lost it. I very friendly GM assisted me with this today and requested that i make a post here. ( GM Bublex) Hopefully u can find the cause of this issue so future issues dont happen to other players as it was an extremely frustrateing process to recovery my drop

Thx

Iapetus Ririnzo hyur Famfrit 50 dragoon

Full party

Binding coils of Bahamut Turn 1 January 6 8-10pm central standard time
Suddenlink communications/ Cable 30mb/s
Playstation 3 model: slim (i dont see a model number)
Frequency: once

Greetings Dawn2602,

We thank you for posting your concerns regarding Server disconnections. I have made sure to submit all of your information to the development team and they will thoroughly investigate this matter based on your report. Unfortunately, I cannot guarantee that a direct response will be posted on this thread, but I do recommend checking Here or Here for any details regarding the development team's investigation.

Thanks for your report!

- Furlamseere