Cannot progress "In the Grim Darkness of the Forest" quest

Time: January 12, 2014 around 1:30PM PST
Frequency: Only once
World name: Behemoth
Character name: Aedan Hawke
NPC name: Roseline
Monster name: N/A
Class/level: Conjurer/14
Party or solo: Solo
Race: Hyur male
In-game time: 7:30
Area and coordinates: Black Shroud Central Forest (X:18,Y:20)
Steps:
1. Complete the "Don't Look Down Quest" by doing the quest normally and speaking to Theodore.
2. Theodore will then tell you about the shadow he saw, and will send you down Matron's Lethe to speak to Roseline.
3. The Quest activates, but once you get down to Roseline, you can't speak to her to finish the quest.

Model Number PlayStation 3
- Model Number: CECH-4001B

Greetings, Aedan Hawke,

We thank you for posting your concerns regarding a non-responsive NPC, and apologize for any inconvenience you may have experienced due to being unable to progress beyond this point in your quest. I have made sure to submit all of your information to the development team and they will thoroughly investigate this matter based on your report. Unfortunately, I cannot guarantee that a direct response will be posted on this thread, but I do recommend checking Here or Here for any details regarding the development team's investigation.

Thanks for your report!

- GM Mauksee