[NA] Investigation Regarding Rollback of Character Data (Jun. 13)

This is a notification on the current status of the investigation regarding the ongoing issue of prolonged rollback of character data that some players may experience when a zone server goes down in FINAL FANTASY XIV.

The investigation conducted by our Development Team and technical staff has revealed that this issue is being caused by a problem with the database hardware in which the character data is stored. Currently, this hardware is being repaired by its manufacturer.

The manufacturer is close to pinpointing the problem and we should be receiving word from them soon regarding plans for recovery. We will make another announcement as soon as a schedule is set for this.

We apologize for the enormous inconvenience this issue is causing and thank you for your patience.

On the previously announced dates of Jun. 27 and Jul. 11, we performed maintenance on FINAL FANTASY XIV to replace hardware equipment as a countermeasure against the issue of prolonged rollback of character data that some players may experience.

We apologize for the inconvenience this has caused and thank you for your patience.