Sylph 'Imperial Intruders' key item

While doing the quest Imperial Intruders- I cannot use the key item to continue the quest.

ISP:
Through Frontier

Type of Internet Connection:
DSL I believe

Internet Connection Speed:
Over 700

Date & Time:
12/20/13 around 10:30 AM EST

Frequency:
Everytime I try


Character Name:
KisaValkyrie

Race:
Female Miqo'te

World:
Malboro

Class/Level:
Con/ WHM 48

Area and Coordinates:
East Shroud in the Larkscall area

Party or Solo:
Solo

NPC Name:
Imperial Soldier

Monster Name:
None

Steps:

I did abandon the quest and reup it

Edit
I tried and abandon again and it worked this time

Greetings KisaValkyrie,

We thank you for posting your concerns regarding Sylph 'Imperial Intruders' key item. I have made sure to submit all of your information to the development team and they will thoroughly investigate this matter based on your report. Unfortunately, I cannot guarantee that a direct response will be posted on this thread, but I do recommend checking Here or Here for any details regarding the development team's investigation.

Thanks for your report!

- Furlamseere